Business process outsourcing

The goal is to build up a product for BPO the board framework. Business process redistributing (BPO) is a subset of re-appropriating that includes the contracting of the tasks and obligations of explicit business capacities (or procedures) to an outsider specialist co-op. BPO the board framework is utilized to successfully deal with the business exercises of a BPO association. This framework receives an extensive way to deal with limit the manual work and timetable assets, time in a fitting way. It is intended for employing any organization, that is , it is summed up framework for business process the board. The center of the framework is to keep up worker subtleties and client subtleties and friends subtleties. Worker subtleties incorporate id, name, address, move timings, classification (in view of the field of ability), number of calls joined in and compensation subtleties. Compensation addition and advantages (worker benefits) for every representative will be done toward the month's end contingent on the quantity of calls went to for that given month. Representatives enlisted for different organizations will be prepared by their skill and will be given information about different offices likewise with the goal that they can deal with the calls of other division when they are inert. Client subtleties incorporate name, telephone number, address, territory of grievance or region of uncertainty. For an objection enlisted for in excess of a given range of the time (say 15 days, contingent upon the recruiting organization) the grumbling will be signed into a different record for guaranteed handling. Organization subtleties incorporate the name of the organization, number of representatives working for the organization and the agreement subtleties.

Introduction To Marketing Mix Marketing Essay

Prologue To Marketing Mix Marketing Essay Advertising Mix is one of the most basic ideas in showcasing the board. For picking up customers and for income advancement, each entrepreneur needs to focus on four essential and three delayed components/segments. The essential segments of selling blend incorporate item, valuing, distributive projects (spot) and income advancement methods while the drawn out parts are real confirmation, people and methodology. A reasonable mix of these advertising parts is called Marketing Mix. Item An item is items that meets what a client needs or needs. It might be a solid incredible or an immaterial help. Impalpable items are administration based like the movement and relaxation industry, the lodging business and advance offices. Substantial items are those that have real presence. On the off chance that your item is extremely great and advantages your customers, theyll spread the brilliant news. Theyll tell their loved ones. Theyll be extremely eager to impart your image and name to others making you have a great fortune of money and a lot of organization. Cost Cost is the cash that must be paid by the client to get items or arrangements. The expense of an item should be applicable to the item/administration and to the business. Of the considerable number of parts of the promoting blend, cost is the one, which makes income all the others are costs. The expense of items is obviously a significant determinant of the estimation of income made. In principle, cost is truly dictated by the disclosure of what customers see is the estimation of the item at a bargain. Spot Physical accommodation (place) is the conveyance of products at the correct time and at the correct situation to customers. Physical accommodation of item is conceivable through projects of accommodation which are numerous and fluctuated in character. A promoting director needs to choose a channel which is helpful, practical and reasonable for the accommodation of the outcome. Advancement Advancement is an activity to present items or arrangements on the intended interest group, to assemble client sees about producer or arrangements advertised. Showcasing comprises of segments, for example, publicizing, publicizing, individual selling and income advancement. Procedure Procedure is a progression of activities that are important to offer items or arrangements with the best answers for the client. A strategy can contain about the technique or methodology that is set in place to obtain the required client item. Administration of method is speedy, simple and well disposed giving more an incentive to customers of an item. Individuals Individuals are on the whole the people engaged with the activity of creating items and offer item answers for customers. The individuals who produce and industry an item additionally has an appraisal according to customers. Physical proof Physical verification is the item a framework that is expected to back up the presence of an item, so show legitimately the nature of items or arrangements gave to customers. From the conversation of the significance of selling blend in an organization, it very well may be presumed that the seven existing elements in the promoting blend are associated, so there ought to be amazing synchronizations among these segments to accomplish showcasing destinations as far as volume of income and client support. References: 1. Needham, Dave (1996). Business for Higher Awards. Oxford, England: Heinemann. 2. E. Jerome McCarthy (1975)Basic Marketing: A Managerial Approach, fifth version, Richard D. Irwin, Inc., p.37 3. Kotler, P., Armstrong, G., Brown, L., and Adam, S. (2006) Marketing, seventh Ed. Pearson Education Australia/Prentice Hall. 4. Kurtz, Dave. (2010). Contemporary Marketing Mason, OH: South-Western Cengage Learning. 5. McCarthy, Michael (2002, December 2, refreshed 2002, December 3 In the event that I would be Joe, at that point I would apply the 7 Ps promoting blend to the corner store in the accompanying manner: Item Your item promoting decisions will contrast dependent on the kind of retail location shop you run and your potential watchers. The variables that sway the comprehension of value incorporate item bundling style, administration system alternatives, affirmation, materials and shades. On the off chance that you are advertising your shop and items to a very good quality crowd, for instance, you may choose a jazzy, basic style and cool hues; for a family-accommodating shop, you may trim more toward sparkly, solid shades and huge print styles. Joe didn't concentrate on the items and the requirements of the customers. Cost Cost is an essential part of a retail location showcasing blend; if your customers can't manage the cost of your items, they are probably not going to standard your shop. The majority of the items in your shop ought to be in an agreeable assortment for your potential watchers base; to get this data, you should execute a watchers research to get a thought of normal salary and spending power. To make a sentiment of want and to give a possibility for a spend, you can likewise offer a few items that are estimated simply out of your emphasis on customers typical cost assortment. Joe charged more costs for its items which diverted the customers to the following best other option. Spot In retail location, the style of your shop and the manner in which you present your items is a necessary part of the showcasing blend. The show should accommodate your image with the goal that customers experience a characteristic encounter. In a very good quality store, items are frequently positioned father separated to make a sentiment of need and eliteness; in a PC shop, show plans are set at hips size to permit looking at. Situating can help carry certain items to intrigue and upgrade items you need to offer a greater amount of. Joe didn't pay manual mediation to the arrangements and show of shop items. The situation of shop was additionally not extraordinary situation for customers and for vehicle leaving of customers. Advancement Advancement is the most recognizable part of the promoting blend. It incorporates the entirety of the showcasing activities you do to tell your customers about the items you offer. For a retail location shop, you may upgrade in magazines and broadcasting in real time stations, start a social promoting technique, use showcasing messages, hand out handouts or procedure great opening occasions. Your advertising systems ought to be focused to your buyer stage. Pick manages that they read, programs they focus on or watch, and copy or designs that will stand up uproarious with them. Joes beginning was exceptionally quiet. He didn't permit people to realize what he is going to offer. He didn't play out any showcasing action. Physical Layout The structure of your shop shows ought to be given thought. The objective is to make a domain wherein your item regularly starts and demonstrates itself to your customers. In any case, how is this accomplished, and how would we make a shop customer benevolent? Joes shop structure was not buyer accommodating. Procedure The methods in your shop are activities that you execute in your shop for offering customer esteem. Joe didn't think about methodology like flexibly grouping or stock administration and so forth. Individuals Clients are probably going to be dedicated to organizations that work well for them. In your shop fix each individual very well whether he is customer, supplier, or any person who visit your shop. Joes treatment with his teacher was brilliant yet he didn't follow up on the tips of his educators. References: McCarthy, J. (1975), Basic Marketing: an administrative methodology, Homewood, IL Cook, M. (2000) Marketing Management and Strategy, third version, Macmillan Business. Chisnall, P.M. (1997) Marketing Research, Fifth Edition, London: McGraw-Hill Blythe, J. (2001) Essentials of Marketing, second version, Prentice Hall Kotler, P., Armstrong, G., Saunders, J. what's more, Wong, V. (1999) Principles of Marketing, second Edition, New Jersey: Prentice Hall Lauterborn, R.(1990), New showcasing litany:4Ps old fashioned; 4Cs assume control over, Advertising Age, Oct. 1:26 Joe could have utilized the accompanying models to empower him to acquire data before opening the store. Perception Joe could see how clients act. It gives numerous thoughts, however can leave addresses un replied. Explanation functions admirably in retail advertises; sit outside a shop and see what number of people stroll by, take a gander at the window show and so on. Postal overviews Joe could convey to the location of planned customers who complete the shape and convey returning in a prepaid bundle. Generally modest, a mailing study can cover a wide provincial spot and forestalls the imminent for talk with board part preference. Notwithstanding, response rates (the level of people conveying restoring a finished study) are regularly low and it can take be some time before enough on the web tributes are returned. Phone interviews Not to be confused with telesales (which is a procedure of selling), the telephone meet permit quicker surveys than a mailing study. Be that as it may, imminent customers are regularly cautious about being called and might be reluctant to offer something besides short responses Online studies It is mainstream and generally minimal effort procedure. Web on the web tributes are generally utilized by little organizations as a method of getting the assessments of normal individual about the thing, cost and so forth. Up close and personal studies Joe could visit various people and could perform individual gatherings up close and personal. It is an expensive, however incredible approach to get explicit thoughts from a person Center gatherings Gatherings of forthcoming customers are united to discuss their emotions about a thing or industry. Concentrate classes are a phenomenal method of getting data about customer inclinations and decisions. Test promoting This incorporates advancing another thing in a little territory of the business to have the option to assess customer response. For instance, a beginning up could start by elevating to a constrained network to have the option to resolve thing issues.â References: Kotler, P., (1988) Marketing Management: Analysis Planning and Control, Prentice-Hall p. 102. Agnilar, F.. (1967) Scanning The Business Environment, Macmillan, New York, p.4

Hill, Ambrose Powell

Hill, Ambrose Powell Hill, Ambrose Powell, 1825â€"65, Confederate general in the American Civil War, b. Culpeper, Va. He served briefly in the Mexican War and had a varied army career until he resigned in Mar., 1861, to support the Confederacy. After fighting at Williamsburg in the Peninsular campaign, Hill became (May, 1862) the youngest major general in the Army of Northern Virginia. His division was heavily engaged in the Seven Days battles . He fought under Stonewall Jackson from July, 1862, until Jackson's death. Hill's division, noted for its fast marching, saved the day for Stonewall at Cedar Mt., just before the second battle of Bull Run (Aug., 1862), and its opportune return from Harpers Ferry enabled it to repulse Gen. Ambrose Burnside's attack in the Antietam campaign . When Jackson was mortally wounded in the battle of Chancellorsville , he turned his command over to Hill, but Hill himself was soon wounded, and Jeb Stuart took over. In the reorganization of the Army of Northern Virginia after Jackson's death, Hill was given command of the new 3d Corps. He was thereupon promoted to lieutenant general (May, 1863). His corps brought on the fighting in the Gettysburg campaign , and Hill directed the battle on July 1, 1863. He was at the head of his corps through most of the Wilderness campaign (1864) and in the defense of Petersburg (1864â€"65). In the assault that finally broke the Confederate lines at Petersburg (Apr. 2, 1865), Hill, with characteristic impulsiveness, went out to rally his troops and was killed. See D. S. Freeman, Lee's Lieutenants (3 vol., 1942â€"44); biography by W. W. Hassler (1957, repr. 1962). The Columbia Electronic Encyclopedia, 6th ed. Copyright © 2012, Columbia University Press. All rights reserved. See more Encyclopedia articles on: U.S. History: Biographies

The Mental Impact of Physical Disabilities Essay examples

The Mental Impact of Physical Disabilities Not everyone in the world is perfect and many people face life changing disabilities that seriously limit their physical capabilities. Disabilities have the power to change the lives of people and these individuals can ultimately decide whether this is for the better or the worse. The fictional stories â€Å"Good Country People† by Flannery O’Connor, and â€Å" Cathedral† by Raymond Carver paint parallels of the difficulties caused by physical handicaps and how these difficulties are applied to everyday life. While disabilities typically create hardships for individuals, they can oftentimes give them greater insight to how the world around them works and affect their opinions towards overall outlook on†¦show more content†¦He is very insightful to the world around him and truly listens to other people. This allows him to have good relationships with people such as the narrator’s wife. She met Robert at a job where she would cater to the blind by reading various types of literature to them (Carver 101.). She and Robert developed such a good attitude that they continued their relationship for ten years through recorded tapes, where they would share details about what was going on in each other’s lives in great detail (Carver 102). Having a highly optimistic view on life has lead Robert to develop an overall glass-half-full attitude. In contrast there exists Hulga, who seems to let her overall misfortunes with health totally ruin her happiness. Unlike Robert, she possesses an overall negative attitude towards life that turns her into an unfriendly person. She is extremely though to please and does not have very good relationships with others. Additionally, Hulga seems to substitute her health issues with personal intelligence. She has earned a Ph.D. in Philosophy, which allowed her to reach her full academic potential. The degree extends the strain on relationships with others by providing her philosophical ideas that greatly interfere with the religious â€Å"good country people† views of Mrs. Hopewell and Mrs. Freeman, whom she spends most of her time with. Hulga’s Ph. D also makes her mother hardly proud of her because herShow MoreRelatedThe Social Impact Of Stigma Surrounding Physical And Mental Disability1828 Words   |  8 PagesThe Social Impact of Stigma Surrounding Physical and Mental Disability Of those who know me well, a small number eventually find out that I am bipolar. It s not something I advertise to the public, and it has, at times, been an enormously debilitating force in my life. Even though I am educated about my problems and know better, many times I have berated myself harshly for my weakness or even found fault in my very existence. Early on, I doubted my right to live based upon the difficulties inherentRead MoreThe Importance Of Community For Individuals With Disabilities1060 Words   |  5 Pagesof Community for Individuals with Psychiatric Disabilities. Journal of Psychosocial Rehabilitation and Mental Health, pp 1-12 Summary One would think that in today’s society that the ideal of individuals with disabilities appreciating equal opportunities to live and participate in their communities still remains an unrealized goal. This article offered examples that even though an increasing emphasis on supporting people with psychiatric disabilities in achieving employment goals, unemployment remainsRead MoreEssay on Section 504 and The Americans with Disabilities Act951 Words   |  4 PagesOver forty million Americans are disabled, whether it is a physical, sensory, cognitive, or mental disability. Section 504 of the Rehabilitation Act was signed into law in 1973. This law states that no handicapped individual shall be disqualified from partaking, be denied benefits of, or be subjected to discrimination under any program receiving federal financial assistance. The foundation of the Section 504 is from the language of preceding civil rights laws that sheltered women and minorities.Read MoreWhat Socio Hist orical Factors Play Into The Social Construction Of Disabilities?892 Words   |  4 Pagessocio-historical factors play into the social construction of disabilities? Please be specific and provide examples to support your answers. Disability in a socio-cultural context can be defined as a barrier to participation of people with impairments or chronic illnesses arising from an interaction of the impairment or illness with discriminatory attitudes, cultures, policies or institutional practices (Booth, 2000). 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It is important to understand the different types of disabilities, the characteristics of these disabilities, and causes; in order to ensure the successRead MoreDisabilities Of The Modern World984 Words   |  4 PagesDisabilities in the Modern World: An Insight to Reality Imagine a society where individuals, regardless of disability, race, religious views, sexuality and origin, live in a state of harmony, where cities are integrated and provide equal access to all members of humanity. This utopian concept seems to almost contradict the current state of contemporary society. However, society’s primary objective should be to become increasingly perfect. 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In â€Å"The Monster† it describes how the person’s mental capacity is equivalent to their outward appearance, while in â€Å"The Story of My Life† it describes how a person can change and overcome their disabilities and treated like abled body people. Henry Johnson in â€Å"The Monster† was feared and treated poorly by the

The Components Of Music ( An Educational Essay About What...

Components of Music (An educational essay about what makes up music) There are many different essential parts or components of music. Music is more than just notes on a page or any common song one may hear on the radio. Music is very complex and there are various components of it that makes it what it is. Music is an essential part of a countless number of people’s lives in the world today. Music serves as therapy, relaxation, a focus component and many other things that rectify the wrongs in the live’s of people all over the world. Nobody can say that they had not had a musical experience. One may say that the unfortunate that are deaf have not had musical experiences. In reality deaf people feel the vibrations of music everyday and it†¦show more content†¦The elements of music contain many categories and subcategories that cannot exist without each other. Stanley Sadie states that music â€Å"has been defined as ‘organized sound’† (Sadie 14). The word â€Å" organized† here is a bit understated. Music is the most organized of all the arts. If music are not organized correctly, it will not sound right or even be able to be played at times. Even in the most technical and complicated genres like Jazz there is still organized. In solos there has to be organized or the solo won’t sound good, throw off the rest of the band, and do many other things that would make a piece of music not enjoyable to listen to. Sadie states all elements of music. He talks of notation which include pitch, octaves, scales, and intervals. Next there is rhythm which includes pulse/tempo, meter, notation of rhythm, and time/meter signatures. Then he gets into the melody of music which is where the notation and rhythm play out, he involves in melody the subcategory of cadence. Cadence is better defined as â€Å"a melodic or harmonic configuration that creates a sense of resolution [finality or pause]† (Randel). He then goes onto key/tonality which consists of tonic, dominant; key signatures; major, minor; modulation; and modes. He covers harmony which comprises chords, triads and consonance and dissonance. Counterpoint/polyphony is his next element which incorporates imitation. His last musical element that he covers is

What Does The Renaissance Means and Where It Started

What Renaissance means and where it started The word â€Å"renaissance† means re-birth and also re-awakening. It also meant the activity, motion and even time of the big and great revival of not only art, but literature, learning, culture and science. Renaissance as a word symbolizes the revival of many aspects of life and also the transition from the medieval times to the modern times. Renaissance started in the 14th century in the republic of Florence (â€Å"Firenze† in Italian) in the north of Italy. The historical context of the Renaissance and what it involved The renaissance was mainly a cultural movement which happened around between the 14th century and the 17th century. It began in Florence, Italy during the late middle ages and†¦show more content†¦As an inventor, he was able to design things which are still new to our time. His designs were way, way ahead of his time. I also chose this artist because I think I will do a good job with describing and analysing one of his great artworks. I know I will enjoy describing one of his artworks. I am keen to know more about this great man that helped revolutionize the world in the Renaissance era. Description in depth and critical analysis of the artwork I chose and my opinions on it The artwork I chose from Leonardo da Vinci is Mona Lisa as it is the most famous painting in the world I believe; people come from every corner of the world just to look at the painting. It is also a painting where many techniques invented in the Renaissance were put into place. Just for a start, Da Vinci was able to make such a great job on this painting that it made it realistic. Mona Lisa looks like if she were alive on this painting, it depicts exactly the features of her body, making it very genuine and true. Da Vinci painted this woman in such a way that it looks like if he had just taken a photograph. In this painting, Da Vinci was able to achieve a very good but difficult accomplishment to achieve. He was able to perform the â€Å"illusion of the eyes following you†, which we can now achieve by looking directly to a camera when taking a photo. It can also be called as the â€Å"Eye tracking optical illusion†. For this time, this could be called as a feat of art, moreShow MoreRelatedHumanism And The Renaissance Period1630 Words   |  7 Pages Humanism was very important to the Renaissance period due to the immense load of information studied, discovered, and learnt. The Renaissance meaning the rebirth of learning and culture. Humanism spread like wildfire throughout the European continent after being sparked in Italy. Italy studied the Romans and the Greeks in great detail. Humanism rose through art and literature as paintings no longer only portrayed God or Godly figures, and studying languages enabled the people to read books thatRead MoreMartin Luther King and Two other Reasons the Human Race Makes Me Proud716 Words   |  3 PagesHuman beings are the epitome of contradictory. As a whole we have so many accomplishments to take pride in, yet at the same time we have caused so many tragedies where the means do not justify the ends. Regardless of the fact that we are the utmost confusing race to ever exist, human beings should be spared from the wrath of the aliens because human beings are constantly developing and surely that is something to be proud of. Throughout the genealogy of all human beings, there have been specificRead MoreAp Euro Kagan, Western Heritage 8th Edition. Ch. 9 and 10 Study Guide1509 Words   |  7 Pages9/10 – 9/14 P.1 Neuman AP Euro Ch.9/10 Review Questions Kagan Western Heritage 8th edition Chapter 9 (1300-1527) 1. What were the underlying and precipitating causes of the Hundred Years’ War? What advantages did each side have? Why were the French able to drive the English almost entirely out of France? The first underlying and precipitating cause of the Hundred Years’ War was that England and France were too closely proximate emergent territorial powers. Another cause of the Hundred Years’Read MoreEssay on The Renaissance Humanistic Concept of Man994 Words   |  4 PagesThe Renaissance Humanistic Concept of Man Each century brings something new into this world. Some ages thus become prominent, others don’t seem to contribute a lot to the humanity. The Renaissance became the symbol of awakening, the symbol of excellence and rebirth. It gave birth to the doctrines and principles that dominate the philosophy up until nowadays. Humanism developed as one of the principal philosophical concepts of Renaissance. What does this concept mean, why is it so crucialRead MoreHow Art Has Changed On The Viewer Rather Than Art Made969 Words   |  4 PagesFINAL EXAM- Does Art made in 1400-1900 put greater Demands on the Viewer rather than Art made after 1900? Art is the creative field of study where people use their talents and imaginations to produce visual work of someone or something. Artists usually indicate emotions and special techniques to create harmony and balance within their artwork. Indeed, art has been evolving since the beginning of humanity. But the first visual records can be traced back to the Paleolithic Period that is also knownRead MoreArt And Its Impact On Art Essay1023 Words   |  5 Pagesas it does not have any constructive application in most of their lives needs. But art is the exact opposite. It allows us to expand our minds and learn more about ourselves and the world around us. People express their creative skills and imagination through art, and others appreciate their artwork for its beauty or emotional power. Art defines what it means to be human and expresses the emotions of the human experience. One of the greatest periods of prosperity for art was the Renaissance. ItRead MoreThe Renaissance Period1455 Words   |  6 PagesThe Renaissance period, also known as the time of â€Å"rebirth†, brought many new ideas from the early 14th to late 16th century. These ideas derived from old medieval beliefs coinciding with new modernist attitudes (â€Å"Basic Ideas of the Renaissance,† 2012). Of the many changes that occurred, politics and power, humanism, and the Protestant Reformation predominated. Many desired a strong central government and an end to feudalism, which gave way for the establishment of monarchies (â€Å"Introd uction to RenaissanceRead MoreMedieval Vs. Renaissance Philosophy1514 Words   |  7 PagesCollin Kwasigroch Dr. Molvarec History 1002 9/29/17 Medieval Vs Renaissance Philosophy The Medieval Era was a time dominated by belief. People lived with such great superstition and fear of God. Many people were focused not on their lives her on earth, but rather their life after death. During the Renaissance people became more humanistic and focused more on their lives in the moment rather than their afterlife. We can see these changes of Ideas by studying the works of Saint Anselm of CanterburyRead MoreThe Life And Importance Of Machiavelli Essay1367 Words   |  6 Pages the other appreciates what others can understand, the third understands neither for itself nor through others. This first kind is excellent, the second good, and the third kind useless† (Niccolà ² Quotes). Niccolà ² Machiavelli was one of the greatest influences on our world today. His research and philosophies explored new strategies and ways of thinking. Machiavelli was before his own time and possibly had the utmost influence on the world of any person from the Renaissance. Machiavel li’s life isRead MoreComparing The Italian And Italian Renaissance1748 Words   |  7 PagesNorthern Renaissance and Italian Renaissance Differences between the Italian and Northern Renaissance The Renaissance was a period of great cultural and technological changes which swept Europe from the end of the 13 century. It was integral in developing Europe into a powerhouse. Although, each part of Europe was subjected to different changes, there were two primary renaissances which were most notable. They were the Italian and the Northern renaissance. Both of these renaissances had a profound

Obligations and Liabilities

Question: Task 1 Discuss the employers obligations and liabilities in respect to Alexs ability to perform her job. You should make reference to health and safety legislation. Task 2 As the School Business Manager (SBM responsible for premises management, plays a role in recruitment and manages the non-teaching staff) for the school you have to deal with the immediate issue of Alex and also how best to avoid future issues. Identify and evaluate HRM best practice strategies for managing alcohol and stress in the school. Answer: Task 1 Employers' obligations and liabilities in respect to Alex's ability to perform her job: From the given case study, it is understood that Alex was a good cook of a primary school. But after sometime she was taking alcohol regularly and for this reason she could not doing her task properly. Apart from this, she was doing her task stressfully because the other cooks were on leave. But it is not only the issue of her. Her task also affected that school in various ways. First of all, the total food making process of the school affected because she could not handle all the duties of cooking for the school properly. As a result, the students of the school cannot take food at the right time. Secondly, the management can be affected because they may receive various complaints from the guardians of the students. These incidents may cause a mess within the school premises. And most importantly, the behavior of the student can be affected from this particular incident because they may be habituated with the alcoholic products from Alex. Their life can be spoilt by this (Bell et al. , 2011). Apart from these, the reputation of the school can be permanently destroyed. And as a result, the school management cannot run their business perfectly from some case study, it is also known that according to National Drug Monitoring System (NDTMS), near about 115,000 clients aged between 18 to 75 years is under the treatment of alcohol-related medical problems. So in this case school managing committee has to take the emergency action to prevent the alcoholic practices against the employees of the school (Burton and Jauniaux, 2011). But at the same time the management of the school cannot sack Alex because only Alex is available for cooking purpose in that school. As a result, some other alternatives have to be taken by the management. So they should handle the situation very carefully. They have some obligations and liabilities regarding this sensitive issue. They can handle the situation in two different ways. As per the above case study, there was no proper prove of alcoholic practices done by Alex. So first of all it is essential to communicate with Alex from employer side in informal ways. They should arrange a meeting to this purpose. In this meeting, the employers of the school and the guardian of the students have to present. They have to teach to Alex about the harmfulness of alcoholic drink (Chaudry and Kargas, 2015). They also have to assure about the minimization of stress on Alex. They also have to do promise to arrange the alternate way as soon as possible for minimizing the Alex's stress (Colicchi a, Dallari and Melacini, 2011). They can take another way to handle this situation. It can be suggested that the employee of the school can go to a psychiatrist for discussing Alex's present condition. And if required, they have to bring her to the doctor. Apart from this, if any medicine required for leaving the alcoholic practice, the management of the school should carry the expenditure of but if the scenario does not change after the meeting, then the management of school should take the help from the Health and Safety law. But before that they should collect the exact proof of alcoholic practices by Alex from any resources (Collins, 2011). Health and safety law is one type of law which protects the safety, health and welfare of the general public, some particular sectors of main population employees. Most of the jurisdictions have the framework of safety and health law which usually be regulated by the particular state using the regulatory control, inspectorate and crime law. In this particular case, the investigation study will have to do by United Kingdom Health and Safety law. This particular act is made by taking six different acts altogether. These are Provision and Use of Work Equipment Regulations 1998, Manual Handling Operations Regulations 1992, Management of Health and Safety at Work Regulations 1999, Workplace (Health, Safety and Welfare) Regulations 1992, Health and Safety Regulations 1992 and Personal Protective Equipment at Work Regulations 1992. This law in the United Kingdom began for developing the employers and their business relationship (Galabova and Ahonen, 2011). The aims of the law are: To secure the health and safety of the persons welfare at work To protects other people against the risks to the health and the safety regarding the activities of the persons involving in the particular work (Glavin, 2011) To manage and control the use of the dangerous substances To control some particular emissions into the atmosphere This act says that if any employee of the organization breaks the work culture within her workplace, then the act will be applicable. This is punishable on the summary conviction with fine up to $400. Apart from this if the convicted will disagree with this, then the court can demand unlimited fine from her. So the employee of the school can go with this act to rescue her from the alcoholic practices within the school premises (Hemamalini, Anitha and Devasenathipathi, 2011). Task 2: Introduction: This assignment deals with the effective human resource management strategy for the management of alcohol and stress among the schoolchildren of the organization. This assignment has also dealt with best legal and regulation framework of the organization. It has also discussed different aspects of health promotion within the employees of the organization. Identify and evaluate HRM best practice strategies for managing alcohol and stress in the school The health promotion in the workplace is the subject in which the HR professionals have to involve themselves very frequently nowadays. In this particular area, HR staff has to acquire more than the passing knowledge. In a broader view of Human Resource Management, it can be described that the policies and the practices that cause the improved organizational as well as employee performance. However, there are some factors that influence the greater prominence of the health promotion in the Human Resource Management (Huang, 2011). The factors are- Legal duty The impact of health and safety related issue in EU and UK is increasing in recent years. Performance and resourcing pressures- Evidence is developing by which it can be understood that the healthier employee has better attendance, retention and performance records (Hutchinson and Purcell, 2010). UK employees spend up nearly 60 percent of their time in the work place. So it is so much required to provide the general health education to all level of employees of the organization for achieving more healthy lifestyles within the organization. So as per HRM strategies the SBM (School Business Manager) should provide the health education to all the employees of the school so that Apex cannot be habituated with the alcoholic practices (Kisseleva and Brenner, 2011). In the year of 1998 the Industrial Relations Services conducted a survey on 114 UK employers regarding the health promotion activity within the organization. From the research study, they have concluded some opinion (Maley, 2011). These are as follows- Most of the employers saw that the workplace stress is the one of the main reasons behind the various health related issues the employees face, though there are some policies to manage the stress. According to CBI, there is 16 percent of organizations who have the formal stress policies. According to above policies, the SBM of the particular school should implement the stress reduction policy for minimizing the stress of Apex. UK employers are implementing the initiatives of health promotion of workplace that can be divided as three main categories. These are as follows- Awareness-oriented programs- The initiatives are taken for raising the awareness among the employees as well as line managers regarding the specific health risks or areas. They can include factual information related general promotion; can involve some diagnostic approaches like as the form of the health screening (Manser, 2011). Interventions of a lifestyle change- The initiative is particularly targeted for making changes to the individual behavior of health or lifestyle. This initiative based on the previous diagnosis (Newenham-Kahindi, 2011). So from the above study it is clear that the School Business Manager of that particular school should arrange the various awareness-oriented programs in the school premises. These programs can help to aware the students as well as the employees of the school from the harmful effects of alcoholic drinks. Apart from this, it is also so much helpful for Apex also to come again to her normal life. From the interventions of lifestyle change, School Business Manager can compare the current situation and the previous situation of Alex and from the both diagnosis, the manager can take necessary steps for proper treatment of Alex. Integrating the workplace health related promotion with Human Resource Management From the above discussion, it is seen that the growing tendency of initiatives of health promotion is the prime factors of HR professionals in the large organizations. This happens because the health promotions offer to enhance and strengthen aspects of human resource management. Sometimes this is the key priorities of the employers (Shaban and McLean, 2011). This health promotion includes- Branding, retention, and attraction Benefits, reward, and recognition Reducing absence caused by sickness Psychological and stress well-being Morale, performance and motivation, etc. So from the above study, it is clear that the School Business Manager has to implement various reward, benefit, employee attraction, stress minimization policy for attracting Apex in her task. The manager of the school also has to discuss with the medical practitioner regarding the case of Apex for reducing the absence caused by sickness, psychological development, etc. From the above study, it is seen that the number of processes is made in the health promotion of workplace. These are expressed as the both lifestyle and health benefits for Alex as well as the economic benefits of the employers (Sun and Pan, 2011). Evaluating Impact There are mainly two primary results that are sought by the promoting health of the workplace. The first is the behavioral change within the employees which minimize the incidence regarding- Unhealthy eating Alcohol consumption Back injury Sedentary lifestyle The second focuses on needs of the employers which emphasizes- Reducing absence caused by the sickness Improving recruitment and attraction Improving commitment Reducing cost of litigation So from the above study it is proved that, in the above case study of Alex, the Human Resource Management team can play the vital role in solving the problem of Alex. Stress management- Either collective or individual support, by the trained counselors, the School Business Manager should play the significant role in increasing Apex's susceptibility to work-related stress. The manager also can arrange the Post-traumatic Stress Disorder (PISD) for providing the special support to Alex. Addiction support- School Business Manager should sponsor, support or fund for Apex to the specialist support in case of alcohol dependency. Support may be given through training. Support, advice, and counseling- Aside from the above scenario, the School Business Manager should provide the extra support to Alex through (sometimes sub-contracted) counseling and advice services. Employee Assistance Programmes' are the most effective in nature and able to give exact guidance on the range of the issues, which includes financial and personal difficulties, childcare, family or legal problems. Apart from this, the school management should install the closed circuit television everywhere in the school premises to prevent the unethical activities. In this way, Apex and all the other employees and students also cannot take the alcoholic drinks openly within the school premises. The School Business Manager also has to arrange the various seminars for the students for awareness in alcoholic and smoking issues. In this way, School Business Manager can handle the Alex situation. 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